Being a safe sole seller, computers.co.ug is highly dedicated to enable trusted relationship between its buyers. The following information will guide you through your provided return policy and show you how to initiate the return of your product.
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- Return accepted within 3 days, only for damaged or wrong products.
We are also able to offer refund and/or replacement as compensation method.
- General rules for transactions made on computers.co.ug:
- For all broken/damaged products or for products that are not as described by the seller, any return request should be communicated directly to our email [email protected]
- Products should be returned in the exact same condition as received with no visual signs of use. They should be returned in the original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it
- Buyers bear all shipping costs for the return
- Refunds or replacements are initiated by us, based on his individual return policy, after he/she receives the returned product from the buyer
- Returns Tips for Buyers
- Do not accept packages that are damaged, ripped, opened or in bad condition upon delivery. You can always refuse delivery by not signing the delivery documents.
- If the product is broken or does not match the product description/pictures on the website, contact us as soon as possible
- While returning a product, make sure to keep the tracking number that you received from the delivery company. This will help you prove that you actually returned the product
- For most electronics products, always verify that serial numbers on product match with serial numbers on delivery documents.